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Privacy guidelines

Data protection statement

All personal data that is gathered on the web site is only stored and used for your personal care, sending product information or distributing service information. Häfele India Private Limited uses its best efforts to protect your details and will be handled in confidence in accordance with the applicable data protection law conditions.

Types of information we collect and how it is used

When using Online Services i.e. when ordering or registering on Häfele India Private Limited website or Mobile Applications or when participating in a survey or submitting website feedback, you may be asked to enter your name, email address, mailing address, telephone number and/or other details.
Häfele India Private Limited gathers such personal information only when voluntarily submitted by you. e.g., personal information may be collected from you in order to get your feedback on our website and our products, or to improve our website in order to serve you better, or to quickly process your transactions, or to ensure your entry in one of our contests or sweepstakes. If you do not agree or consent to submission of such information, you will not be allowed to register yourself or participate in our contests, sweepstakes or use any functions on our website which require such personal information to be submitted.
Häfele India Private Limited may share personal information within the Häfele Family. The Häfele Family includes Häfele GmbH & Co KG, our franchisees, our subsidiaries and our affiliates. Personal information that you submit to Häfele India Private Limited may be disclosed to a third party such as our vendors/suppliers and/or agents, who are employed to provide some of our services; to meet the purpose for which it was submitted. Of course, any use of this information by the Häfele India Private Limited Family will comply with this Policy. Occasionally, we may send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not wish to receive such materials, requests should be made directly by contacting us at the email or postal address listed below.
In addition, when you visit our website or use Online Services, we may collect certain information by automated means. The information we collect may include your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the location of mobile device, the Unique Device Identifier (UDID) or Mobile Equipment Identifier (MEID), the network carrier or any other information about your mobile device, the address of a referring website (if any), and the pages you visit on our website. We may use this information to operate, maintain, and manage our Online Services and to provide services such as technical support. We provide additional information regarding our use of “cookies” in this Privacy Policy below.
When using the Häfele India Private Limited internet ordering system additional information is collected when you place an order online. This information assists in the delivery to your door and to verify your online payment. The internet order system also stores information about your order to help you remember and re-order the same products in future.
We also process the data, sometime using automated processes, to analysis certain personal aspects (profiling). We use this for the purpose of giving you targeted product information and advice, and to provide you with recommendations. These analyses enable us to deliver appropriate communications and marketing, including market research and opinion polling.
To do this, in the web shop we use your personal customer master data as well as your order history data with Häfele (including outside of the web shop), the type and method of your interaction with the website or other Häfele services (e.g. newsletter). We use in-house developed programmes for this purpose. This data processing is performed in the pursuit of our overriding legitimate interest in a weighing of interests in the optimised presentation of our products and services, and in making appropriate recommendations of products.

Credit card and Net banking details

Häfele India Private Limited does not store any of your credit card and/or net banking details. We work with third-party secured payment providers to handle online transactions who might store card information based on the user’s consent.

Changes to our privacy policy

If we change our Policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our Policy. Your continued use of the sites will be deemed acceptance of the Policy.
By choosing/Ticking these T&C you are authorizing Hafele India representative to get in touch with you via mail, telephone, post card etc.
Where it is also possible to enter personal or business information on our website or online applications for sales-related purposes, these data are always provided voluntarily. If you provide us with personal or business information, we will only use it for the respective intended purpose.
Our websites and online applications are encrypted using SSL technology to prevent the unauthorized access of your personal data by third parties.
We have integrated YouTube videos into our online site. These are stored on and can be viewed directly via our website. These are all integrated into the “enhanced data protection mode”, meaning that YouTube will not receive any data about you as a user if you do not play these videos. The data will only be transferred if you view these videos. We have no control over this transfer of data.

How to contact us

If you have any questions about Häfele India Private Limited Data protection or Internet Privacy Policy, please contact us at:
Hafele India Pvt Ltd
Office No. 3, Building “A” BETA,
I - Think Techno Campus, Off J.V.L.R,
Opp Kanjurmarg Station, Kanjurmarg (E)
Mumbai - 400 042, India
Customer Care WhatsApp: +91 97691 11122
Customer Care Toll Free: 1800 266 6667